Vertu MINI Yeovil
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- Based on 19 verified purchases in the last 3 months
Vertu MINI Yeovil Verified Purchases
Total Active Purchases:
147
(Verified: 147)
The experience at Vertu MINI Yeovil was fantastic because of the professionalism and friendliness of all the staff at the showroom.
Hello Matthew,
We're so happy to hear that our team's professionalism and friendliness made your experience at Vertu MINI Yeovil truly fantastic! It's wonderful to know that we could make a positive impact on your day.
Kind regards, Dean.
I was happy with the service at Vertu MINI Yeovil because Jake was helpful and polite.
However what I wasn’t happy with was that the car had not been valeted and polished as promised when we collected it.
Also they liked you to take out finance by offering you £500 towards the car.
This is in the realms of being mid-sold because if we hadn’t of paid the maximum deposit our first repayment would have been more than the £500 offered. As it happened our interest for one month was still over £200! If anyone wants to pay cash but is offered this incentive they should be made aware they could end up paying more if they don’t put the maximum deposit down.
Dear Mrs Burton,
Thank you for sharing your feedback, this is essential to us to ensure we are offering our customers good value and a great service.
I am aware of the issues with the cleanliness with your car, it is fair to say that we have had quality issues with our valeting contractors, these issues are being addressed, I have seen a huge improvement in this area and I will continue to ensure the quality is right first time.
With regards to the finance, the purpose of the deposit contribution is to lower the amount borrowed which in turn reduces the overall borrowing cost, the APR remains the same, this helps us to compete, legitimately, when we are faced with a lower APR from an alternative lender, however, it is absolutely vital that we are not offering the deposit contribution in any other way. My priority is to ensure complete FCA compliance by treating customers fairly throughout, which means we must be wholly transparent.
I have briefed my management team to ensure that the deposit contribution is being explained correctly.
Please accept my sincere apologies, I take a huge amount of pride in delivering the companies mission statement, which is to deliver an outstanding motoring experience through honesty and trust, on this occasion I have not met the mark, rest assured I am working with my management team and our external contractors to make sure that we do.
Thank you
Andy Laird
Head of Business
I'd recommend Vertu MINI Yeovil to anyone because of the excellent customer service in finding the right car for me.
Hello Carole,
Thank you so much for taking the time to share your positive experience with us! We're delighted that our team was able to help you find the perfect car, and we're grateful for your recommendation.
Kind regards, Dawn.
I'd definitely recommend Vertu MINI Yeovil because I got good service at the point of sale,questions were answered and everything was explained clearly.
Hello Kevin,
Thank you for taking the time to share your positive experience with us! We're happy to hear that our team provided you with a helpful and clear understanding of your purchase.
Kind regards, Keith.
Vertu MINI Yeovil were great because of the service they provided was exemplory. We purchased online for the first time
Hello Stephanie,
We're pleased to hear that our team at Vertu MINI Yeovil delivered exceptional service, and we appreciate your trust in us as a first-time online customer.
Kind regards, Vertu MINI Yeovil. Danielle
Vertu MINI Yeovil were fantastic because everyone I came into contact with were kind and so helpful.
Hello Julie,
We're so happy to hear that our team at Vertu MINI Yeovil provided you with a wonderful experience, thanks to their kindness and helpfulness! It's customers like you who make us proud to be part of the Vertu family.
Kind regards, Dean.
Contact
Location
Hours
Open - Closes 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
